Terms of service

TERMS OF SERVICE

Last Updated: 22 August 2026

Welcome to AGUIRA PRO Pakistan. These Terms of Service govern your use of our website, online store, products, services, and related features.

By accessing our website, browsing our store, creating an account, placing an order, or otherwise using our services, you agree to these Terms of Service.

If you do not agree with these terms, please do not use our website or services.

1. ABOUT OUR STORE

AGUIRA PRO Pakistan offers professional hair-care, hair-color, treatment, salon, and related beauty products through our online store.

Our website may include:

  • Product information
  • Online ordering
  • Customer accounts
  • Promotional offers
  • Educational content
  • Professional hair-care information
  • Customer support
  • Newsletter and marketing communications

We may update, modify, suspend, or discontinue any part of the website or services where reasonably necessary.

2. ELIGIBILITY

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not misuse the website, services, or products.

If you are using the website on behalf of a company, salon, distributor, or other business, you confirm that you have authority to act on its behalf.

3. PRODUCT INFORMATION

We aim to provide accurate product information, including:

  • Product name
  • Size
  • Description
  • Usage information
  • Images
  • Pricing
  • Availability
  • Variants
  • Hair-color shades
  • Developer strengths

However, minor differences may occur due to:

  • Screen display settings
  • Photography
  • Packaging updates
  • Manufacturer changes
  • Printing differences
  • Product batch changes

We reserve the right to correct errors or update product information without prior notice.

4. PROFESSIONAL HAIR PRODUCTS

Some AGUIRA PRO products may be intended for professional or salon use.

Customers are responsible for:

  • Reading product instructions
  • Selecting the correct product
  • Selecting the correct shade
  • Selecting the correct developer strength
  • Following recommended processing times
  • Performing appropriate sensitivity or strand tests where relevant
  • Seeking professional assistance where appropriate

Hair results may vary depending on factors including:

  • Natural hair color
  • Previous hair treatments
  • Hair condition
  • Bleaching history
  • Application technique
  • Processing time
  • Developer strength
  • Product combination

AGUIRA PRO Pakistan does not guarantee identical results for every individual.

5. PRICING

All prices displayed on the website are subject to change.

We may:

  • Change product prices
  • Introduce promotional prices
  • End promotions
  • Correct pricing errors
  • Apply discounts or special offers

The price applicable to an order is generally the price confirmed at checkout, subject to correction of obvious errors.

6. ORDERS

Placing an order does not necessarily mean the order has been accepted.

We reserve the right to:

  • Accept or decline an order
  • Cancel an order
  • Limit quantities
  • Request verification
  • Refuse suspicious or fraudulent transactions
  • Correct errors before fulfilment

An order may be cancelled if:

  • A product is unavailable
  • Payment cannot be verified
  • Customer information is incomplete
  • Pricing was clearly incorrect
  • Fraud or misuse is suspected
  • Delivery is not reasonably possible

Where applicable, any amount already received for a cancelled order will be handled according to the relevant payment and refund process.

7. PRODUCT AVAILABILITY

All products are subject to availability.

A product shown as available may occasionally become unavailable before your order is processed.

If this occurs, we may:

  • Contact you
  • Offer an alternative
  • Remove the unavailable item
  • Cancel the affected item
  • Refund the applicable amount where appropriate

8. PAYMENT

Available payment methods may include:

  • Cash on Delivery
  • Bank transfer
  • Card payment
  • Digital payment methods
  • Other payment methods displayed at checkout

Payment methods may change depending on location, platform availability, or service-provider support.

You agree to provide accurate payment information and confirm that you are authorized to use the selected payment method.

9. CASH ON DELIVERY

Where Cash on Delivery is available:

  • Customers must provide accurate contact information.
  • Customers should remain available to receive the order.
  • Repeated refusal or failed delivery may affect future Cash on Delivery eligibility.
  • Additional delivery charges may apply to re-dispatched orders.

We may limit or disable Cash on Delivery for certain orders, locations, or customers where reasonably necessary.

10. SHIPPING AND DELIVERY

Orders are delivered according to our Shipping Policy.

Estimated delivery periods are not guaranteed and may be affected by:

  • Courier delays
  • Weather
  • Public holidays
  • Remote locations
  • Operational disruption
  • Incorrect customer information
  • Events outside our reasonable control

Customers are responsible for providing a complete and accurate delivery address.

11. RETURNS AND REFUNDS

Returns, exchanges, replacements, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Hair-care, cosmetic, salon, and personal-care products may be subject to hygiene-related return restrictions, particularly where products have been opened or used.

12. ORDER CANCELLATION

Customers should request cancellation as soon as possible.

An order may generally only be cancelled before it has been processed or dispatched.

Once an order has been handed to the courier, cancellation may no longer be possible and the Return & Refund Policy may apply.

13. CUSTOMER ACCOUNTS

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login details
  • Providing accurate account information
  • Preventing unauthorized access
  • Informing us if you suspect unauthorized use

We may suspend or terminate accounts used for:

  • Fraud
  • Abuse
  • Illegal activity
  • Repeated misuse
  • Violation of these Terms

14. PROMOTIONS AND DISCOUNTS

Promotional offers may be subject to specific conditions.

Unless otherwise stated:

  • Promotions are available for a limited time.
  • Discounts may not be combined.
  • Promotional products may be subject to availability.
  • Discount codes may have usage limits.
  • Offers may exclude certain products.
  • Free gifts may be limited by stock.

We reserve the right to modify or withdraw promotions where reasonably necessary.

15. COUPONS AND DISCOUNT CODES

Discount codes:

  • Must be used according to their stated conditions.
  • May expire.
  • May have minimum-order requirements.
  • May apply only to selected products.
  • May be limited to one use per customer.
  • May not be exchanged for cash.

Misuse of promotional codes may result in cancellation of the discount or affected order.

16. PRODUCT USE AND SAFETY

Customers must use products according to:

  • Product labels
  • Packaging instructions
  • Manufacturer guidance
  • Professional recommendations where appropriate

Before using hair-color, bleach, developer, smoothing, keratin, or other chemical products, customers should follow any applicable warnings and precautions.

Stop using a product if you experience an unexpected adverse reaction and seek appropriate professional advice where necessary.

17. HAIR COLOR AND CHEMICAL SERVICES

Hair coloring, bleaching, lightening, rebonding, smoothing, and other chemical processes can produce different results depending on the individual's hair.

Customers should not assume that:

  • A shade shown online will produce an identical result.
  • The same formula will behave identically on all hair.
  • Professional products eliminate the risks associated with chemical processing.

Where professional knowledge is required, customers should consult a qualified hair professional.

18. INTELLECTUAL PROPERTY

Unless otherwise stated, content available on this website belongs to or is licensed to AGUIRA PRO Pakistan.

This may include:

  • Brand names
  • Logos
  • Product photography
  • Graphics
  • Videos
  • Website design
  • Text
  • Product descriptions
  • Educational content
  • Promotional material

You may not reproduce, copy, distribute, modify, republish, sell, or commercially exploit our content without prior permission.

19. ACCEPTABLE USE

You must not use our website to:

  • Commit fraud
  • Submit false orders
  • Distribute malicious code
  • Attempt unauthorized access
  • Interfere with website functionality
  • Scrape or copy content unlawfully
  • Impersonate another person
  • Violate intellectual-property rights
  • Engage in illegal or abusive conduct

We may restrict access where misuse is identified.

20. THIRD-PARTY SERVICES

Our store may use third-party services including:

  • Shopify
  • Payment providers
  • Courier companies
  • Analytics platforms
  • Marketing services
  • Social-media platforms
  • Customer-support tools

We are not responsible for the independent operation, availability, or policies of third-party services.

Use of those services may also be subject to their own terms.

21. THIRD-PARTY LINKS

Our website may contain links to external websites.

These links are provided for convenience and do not necessarily mean we endorse all content, products, or services available on those websites.

We are not responsible for third-party websites or their policies.

22. USER CONTENT

If you submit content such as:

  • Reviews
  • Testimonials
  • Images
  • Comments
  • Feedback

you confirm that you have the right to submit that content and that it does not violate the rights of others.

Where legally permitted, you may grant us permission to use submitted content for business, promotional, or customer-experience purposes.

23. REVIEWS AND TESTIMONIALS

Reviews and testimonials reflect individual experiences.

Results may vary.

We reserve the right to moderate or remove content that is:

  • Fraudulent
  • Misleading
  • Abusive
  • Unlawful
  • Irrelevant
  • Spam
  • Infringing

24. WEBSITE AVAILABILITY

We aim to keep our website available and functional, but continuous uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of:

  • Maintenance
  • Technical faults
  • Platform outages
  • Security updates
  • Network problems
  • Events outside our reasonable control

25. LIMITATION OF LIABILITY

To the extent permitted by applicable law, AGUIRA PRO Pakistan will not be liable for indirect, incidental, special, or consequential losses arising from use of the website, services, or products.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

26. INFORMATION AND EDUCATIONAL CONTENT

Hair-care tips, product information, salon education, demonstrations, and other content on our website or social-media channels are provided for general informational purposes.

They are not a substitute for individualized professional assessment where one is required.

27. PRIVACY

Our collection and use of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy.

28. FORCE MAJEURE

We will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Government restrictions
  • Strikes
  • Transportation disruption
  • Courier disruption
  • Internet or platform outages
  • Public emergencies
  • Other unforeseen events

29. WHOLESALE AND PROFESSIONAL ORDERS

Wholesale, salon, distributor, commercial, or bulk purchases may be governed by separate terms agreed between AGUIRA PRO Pakistan and the purchaser.

Where separate written commercial terms apply, those terms may take priority over these retail Terms of Service for the relevant transaction.

30. CHANGES TO THESE TERMS

We may update these Terms of Service periodically.

Any updated version will be posted on our website with a revised Last Updated date.

Continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

31. GOVERNING LAW

These Terms of Service are intended to operate in accordance with applicable laws and regulations in Pakistan.

Any dispute will be handled in accordance with applicable law and any mandatory consumer-protection rights.