Shipping policy

SHIPPING POLICY

Last Updated: 22 August 2026

At AGUIRA PRO Pakistan, we aim to process and deliver orders safely, efficiently, and as quickly as possible. This Shipping Policy explains how orders are processed, shipped, delivered, and handled in case of delays or delivery issues.

By placing an order through our website, you agree to the terms below.

1. SHIPPING COVERAGE

We currently ship orders within Pakistan, subject to courier service availability.

Delivery may be available to:

  • Major cities
  • Smaller cities
  • Towns
  • Selected remote areas

Some locations may require additional delivery time depending on courier coverage.

2. ORDER PROCESSING TIME

Orders are generally processed after successful order confirmation.

Our typical processing time is:

1 to 2 business days

Processing time may increase during:

  • Sales
  • Promotional campaigns
  • Product launches
  • Public holidays
  • High order volumes
  • Operational delays

Orders placed on weekends or public holidays may begin processing on the next business day.

3. ESTIMATED DELIVERY TIME

Estimated delivery time within Pakistan is generally:

Major cities: 2 to 4 business days

Other cities and areas: 3 to 7 business days

Remote or less accessible areas may require additional time.

These delivery times are estimates only and are not guaranteed.

4. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout.

Shipping costs may depend on:

  • Delivery location
  • Order value
  • Package size
  • Package weight
  • Courier charges
  • Promotional offers

From time to time, AGUIRA PRO Pakistan may offer:

  • Free delivery
  • Discounted shipping
  • Special shipping promotions

Such offers may be subject to minimum order values or other conditions.

5. FREE SHIPPING OFFERS

If free shipping is available, the applicable requirements will be displayed on the website or during checkout.

Free shipping promotions may:

  • Apply only within Pakistan
  • Require a minimum purchase amount
  • Exclude certain locations
  • Be available for a limited period
  • Be changed or discontinued without prior notice

6. ORDER CONFIRMATION

After placing an order, you may receive an order confirmation through:

  • Email
  • SMS
  • WhatsApp
  • Phone call
  • Website account notification

We may contact you to verify certain orders before dispatch.

Orders with incomplete or incorrect customer information may be delayed until verification is completed.

7. CASH ON DELIVERY

Where Cash on Delivery is available, payment must be made according to the courier's applicable delivery process.

Customers should ensure that:

  • Their phone number is active
  • Someone is available to receive the parcel
  • The correct delivery amount is available where required
  • The delivery address is accurate

Repeated refusal of Cash on Delivery orders may result in restrictions on future COD purchases.

8. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please ensure your order includes:

  • Full name
  • Active phone number
  • Complete street address
  • Area or locality
  • City
  • Postal code where applicable
  • Any useful delivery instructions

AGUIRA PRO Pakistan is not responsible for delays caused by incomplete or incorrect address information provided by the customer.

9. CHANGING YOUR SHIPPING ADDRESS

If you need to change your shipping address, contact us as soon as possible after placing your order.

Address changes may be possible before dispatch.

Once an order has been handed over to the courier, we may not be able to change the delivery address.

Additional courier charges may apply if a parcel must be redirected.

10. ORDER TRACKING

Where tracking is available, customers may receive:

  • Tracking number
  • Courier information
  • Tracking link
  • Delivery status updates

Tracking information may take some time to become active after dispatch.

If your tracking information does not update for an extended period, please contact our customer support team.

11. DELIVERY ATTEMPTS

Courier companies may make one or more delivery attempts depending on their service procedures.

Customers should keep their phone available after the order has been dispatched.

If delivery cannot be completed because:

  • The customer does not answer
  • The customer is unavailable
  • The address is incorrect
  • The customer refuses the parcel

the shipment may be returned to us.

12. RE-DISPATCH OF RETURNED ORDERS

If an order is returned because of:

  • Incorrect address
  • Customer unavailability
  • Refused delivery
  • Repeated failed delivery attempts

additional shipping charges may apply before the order can be sent again.

AGUIRA PRO Pakistan reserves the right to require advance payment for re-dispatched orders.

13. DELIVERY DELAYS

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances including:

  • Courier delays
  • Weather conditions
  • Road closures
  • Public holidays
  • Political or civil disruption
  • Remote delivery locations
  • High courier volumes
  • Natural disasters
  • Technical issues
  • Events outside our reasonable control

We appreciate your patience in such situations.

14. DAMAGED PARCELS

If your parcel appears significantly damaged at the time of delivery, please inspect it carefully where possible.

If you receive:

  • A leaking product
  • Broken packaging
  • A damaged product
  • A severely damaged parcel

please contact us as soon as possible.

We may request:

  • Order number
  • Clear product photographs
  • Parcel photographs
  • Courier label photographs
  • An unboxing video where available

Please keep the original packaging until the issue has been reviewed.

15. MISSING OR INCORRECT ITEMS

If your order arrives with:

  • Missing items
  • Incorrect products
  • Incorrect quantities

please contact our customer support team promptly.

Provide your:

  • Order number
  • Customer name
  • Product details
  • Photographs of the received parcel and items

We will review the issue and determine the appropriate resolution.

16. LOST SHIPMENTS

If a parcel is confirmed lost by the courier, we will review the order and may arrange an appropriate resolution, which may include:

  • Replacement
  • Re-dispatch
  • Refund, where applicable

A shipment will not normally be treated as lost until the courier investigation has been completed.

17. DELIVERED STATUS BUT PARCEL NOT RECEIVED

If courier tracking shows your order as delivered but you have not received it:

  • Check with household members
  • Check with reception, building staff, or security
  • Confirm the delivery address used
  • Contact the courier where appropriate
  • Contact AGUIRA PRO Pakistan customer support

We will assist in reviewing the delivery status with the courier where possible.

18. PARTIAL SHIPMENTS

In some circumstances, an order may be shipped in more than one parcel.

If this happens, different parcels may arrive at different times.

Where available, separate tracking information may be provided.

19. PRODUCT AVAILABILITY

If an item becomes unavailable after an order is placed, we may contact you to offer:

  • Replacement product
  • Alternative product
  • Partial shipment
  • Store credit
  • Refund for the unavailable item

We will not knowingly dispatch a substitute product without appropriate customer communication.

20. INTERNATIONAL SHIPPING

Unless specifically stated otherwise on our website, our standard online shipping service is intended for delivery within Pakistan.

International customers or distributors may contact us separately regarding export, wholesale, or international shipping inquiries.

International orders, where accepted, may be subject to:

  • Additional shipping charges
  • Customs duties
  • Import taxes
  • Documentation requirements
  • Longer delivery times

Such charges may be the responsibility of the recipient unless otherwise agreed.

21. WHOLESALE AND BULK ORDERS

Wholesale, salon, distributor, and bulk orders may require separate shipping arrangements.

Delivery charges and timelines for large commercial orders may depend on:

  • Order quantity
  • Weight
  • Destination
  • Transport method
  • Commercial agreement

Please contact us for wholesale shipping information.

22. ORDER CANCELLATION BEFORE DISPATCH

If you wish to cancel your order, please contact us as soon as possible.

Cancellation may be possible before the order has been packed or dispatched.

Once the parcel has been handed over to the courier, cancellation may no longer be possible.

Our Return & Refund Policy may then apply.

23. RETURN SHIPPING

Return shipping is governed by our Return & Refund Policy.

If a return is approved because:

  • We sent the wrong product
  • A verified defective product was supplied
  • A verified damaged product was received

we may arrange or cover return shipping as appropriate.

For other approved returns, shipping costs may be the customer's responsibility.

24. SHIPPING POLICY CHANGES

AGUIRA PRO Pakistan may update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

We recommend reviewing this policy before placing an order.